YOUR RIGHTS WHERE GOODS ARE NOT SATISFACTORY QUALITY, FIT FOR THEIR PURPOSE OR MIS-DESCRIBED
Repair or replacement
Unless they have faults reported to us as a result of your initial examination of the goods, we will repair any goods that are faulty, unsatisfactory or unfit for their purpose, or offer you a like-for-like replacement. If we supplied you with the goods more than six months ago, we reserve the right to ask you to prove that the goods were faulty when we supplied them to you.
If we offer you a repair, and a repair is not possible or not possible within a reasonable period of time, we will offer you a refund equivalent to the replacement cost of the item, taking into consideration its age and any fault-free use you have had from it.
If we offer you a replacement and a like-for-like replacement is not available or not available within a reasonable period of time, we will offer you a refund equivalent to the replacement cost of the item, taking into consideration its age and the fault-free use you have had from it.
Any additional costs associated with repair or replacement of faulty goods will be borne by us. This will include the cost of return delivery of the item to us or to a mutually acceptable third party repairer.
Replacements and refunds will be on a like-for-like basis. This means you may not receive a new item as replacement or a full refund if you have had the goods for a while or if you have had a reasonable period of fault free use from them.
We reserve the right to ask for independent third party confirmation of any faults. If this is necessary, we will initially bear the costs but may ask you to reimburse us if the goods are found to be satisfactory. We shall inform you that we intend to seek confirmation of the claimed faults before we do so and who we will be approaching to do this. You may suggest alternative independent third party.
Goods with faults due to normal wear and tear or damage caused by misuse will not be repaired or replaced free of charge.
NON FAULTY GOODS
If you have had a change of heart you must return the item to fumus unused and in its original condition within 7 days for a refund. Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition. You will not be refunded any and all postage costs incurred by fumus.Please contact a member of our Customer Services team on 01429 287330 (or email firstname.lastname@example.org) and they will instruct you on how to return the items. We may also advise how to send the item back to us.
All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.
We regret that we cannot accept returns on the following non-faulty products:
• The products(s) has/have been personalised, made to order or customised in any way.
• The packaging or any of the individual product components, has been unsealed or damaged.
• The product(s) is/are perishable.
• The non-faulty product does not arrive at fumus in a resalable condition. In this case we will not be able to offer you a refund.
We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
FOR FAULTY GOODS
If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be verbally reported to fumus within 24 hours following delivery, and also by email within 3 days.
Please contact a member of our Customer Services team on 01429 287330 (or email email@example.com) and they will instruct you on how to return the items to us and issue a Returns Authorisation Code. Failure to do this will delay your return being processed.
When returning faulty items we may still ask you to return goods yourself. On receipt fumus will repair or replace the product in it’s entirety, or by replacing the faulty component(s). We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery).
NO REFUNDS ARE POSSIBLE FOR ANY PRODUCT WHICH HAS BEEN OPENED AND / OR USED. We will repair / replace any defective components which are under warranty but under no circumstances are refunds possible for any product which has been opened and or used in any way.
If the deadline for reporting parcels damaged during transit is not met we regret that we will not be able to issue a refund or replacement goods.
We will not confirm that we have received your return. After receipt of your goods we aim to issue replacements / refunds within 7 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
Returns Address: Fumus Electronic Cigarettes, 87 Stockton Road, Hartlepool, TS25 1SJ.
This returns policy does not affect your statutory rights.